Pioneer Plumbing finds better customer service and better coverage with The Roberts Company and communication was the key.
Situation: The current communication between this plumber and their insurance agency was poor. The response time from an e-mailed request to their agent was taking weeks if not longer. It was also clear that their present insurance plan was lacking in a number of different areas, mainly coverage for property in transit and uninsured motorist coverage.
Action: We quoted the correct coverage options and presented a packaged that carried the missing items from their previous policy but also had higher coverage across the board. Even with the additional coverages and higher limits, their premium actually went down.
And almost more importantly to the client, we were very open with our communication. Working hand in hand with them in a prompt and effective manor so that they knew exactly what to expect every step of the way.
Result: This client now has a better insurance plan in place with higher coverage options. And now, when they have a question or need a certificate, we get back to them within 24 hours, if not the same day, rather than weeks. They are experiencing communication with an insurance agency in a whole new way.
Cherie Stone of Pioneer Plumbing says:
"I wanted to take this opportunity to thank you for all your efforts in getting our insurance policy issued.
As you know our past experience with our old company was very unpleasant not only were they expensive but we found that we did not have the coverage that we were told we had and customer service was nonexistent.
They not only saved us money but made sure that our coverage’s were correct and exactly what we had requested.
I have never had the pleasure of dealing with an agency that not only worked diligently to get us the best rates available but also made sure all of our needs were taken into consideration. Your company was very professional and informed us of many gaps we had in our previous policy.
The amount of hands on personal attention that you provided was truly above what we had expected. The transition from the old company was seamless. Your staff’s quick attention in getting our documents for our customers and our insurance cards had been amazing we have never had such great customer service.
Again, thank you for your assistance and we look forward to a long relationship."